- Frequently Asked Questions
Frequently Asked Questions
Paypal is the preferred method for purchase from Tiddly Inks, but if you don’t have a Paypal account, you may still use a credit card or debit card processed by PayPal. I DO NOT ACCEPT E-CHECKS.
Whichever method you choose, your payment is securely processed by PayPal; I do not access or store your payment information---nor do I share your email address.
My main goal is to provide you with high-quality, fun images that you enjoy using and creating with. My images make me happy and I hope you love them as much as I do.
Refunds, Replacements and Other Customer Service TOP
For digital products, I can't offer a refund. I don't anticipate any problems, but please contact me as soon as possible, so that I can resolve any trouble. If you have a problem with a download, please let me know within the 24-hour window after your purchase. I can replace the link within that window. After that period, I will not provide replacement images unless there is an exceptional reason. Please contact me if needed though and I will do my best to work with you.
Refunds on clear stamps are for store credit or replacement of damaged goods only. Please use the CONTACT form to request a return. Do not ship a package for return without first contacting me.
How to CHECK OUT and DOWNLOAD DIGITAL IMAGES TOP
How to purchase from the store: When you locate the digis you want, click on the thumbnail image. On the screen with the full-sized, you will find a QTY block and an ORDER Button. Left click on the ORDER button. This will take you to your cart. Once you’ve finished selecting all your images and you are ready to pay, use the top icon that says "GO TO CART." Follow the instructions through Paypal sign in and checkout.
Your digital items will be emailed to you after payment. If you do not receive your links, please sign back in to your account and download the items there. You will have 3 opportunities to download your images.
As with all things electronic, downloading images depends on the settings on your computer's and email settings. Please do not contact me for lost images until you have checked your Spam Box or logged into your account to download your images.
How to SAVE your instant download TOP
Once you have downloaded your images, you will need to SAVE your image. It might be best to create a FOLDER on your Desktop and store all Tiddly Inks images there for easy location. I also suggest keeping a backup on a CD or a memory stick of all your digis. I will not provide replacement copies for lost files.
How to PRINT your digital Images TOP
The best thing about digital files is that you don’t need fancy equipment or expensive software to work with them. You will need some sort of photo processing or editing system to resize and print though. You can use free programs already installed on your computer, like MS Word and Paint, or you can get a little fancier and get something like Adobe Photoshop Elements to help you branch out. If this is new, start with Word if that is already installed on your computer.
Follow these steps to open, resize, and print a digital stamp in MS Word.
1. Open a new file in Word
2. Go to the menu bar and click INSERT, then PICTURE, then FROM FILE (if you saved your image to the Tiddly Inks folder on your desktop, find your image there).
3. Click on the image once it's in Word -- it will highlight and you can grab a corner (hold Shift down so your image doesn't distort) to resize it. You can also right click on the image and FORMAT it there. A menu will come up with many different options.
4. Once your image is sized correctly, you can PRINT! If you wish to print multiple items at one time, just repeat the steps until you have all your images on the page.
5. COLOR! :) CREATE! :) Have fun.
If you do want to branch out to Photoshop type work, I am including some links to amazing tutorials on Photoshop Elements and the possibilities are endless....be prepared to get addicted. :)
The most popular tutorials for Photoshop and Photoshop Elements http://www.photoshoproadmap.com/Photoshop-tutorials/Photoshop-Elements-tutorials/Most-popular/2/
I will be adding more crafting and card tutorials to my blog as time goes on.
What is the difference between digital and clear stamps? TOP
Hmmmm, let’s see. Both digital and clear stamps will allow you to create something lovely, but I like digital stamps for their printability, affordability, portability, flipability and sizability...:) They store easily and you can create different artwork since you can color them traditionally or digitally...watch out though, they are still addictive.
If you are new to digital downloads, I suggest reading HERE to help you decide how to save your digitals and work with your files. (In short, keep a FOLDER on your desktop for Tiddly Inks stamps and back them up on a memory stick or CD.)
I like the image quality that clear stamps create and there is something about holding a stamp in your hand to ink. It take skills...hehe Plus, you can do things with stamps that you can't do with digitals, like create art journal pages and stamp on surfaces...
So, you get the best of both worlds...some prefer digital stamps to print; some prefer physical stamps.
Want some Printing Tips? TOP
Digitals can be handled just like regular stamps once they are printed...the trick is to make sure the ink sets properly prior to coloring. I happen to use an Epson Stylus Photo 1400 Ink Jet and the ink never runs...I can color right away. Most printers should do just fine with a little tip: heat set your ink with your dryer or heart gun prior to coloring with markers or Copics. That should prevent the smudging that can occur with some ink jets.
If you have tips on printing, please email me and I will add them here or on the blog.
Any Tutorials you would like to share? TOP
If you have a tutorial that we would all like, please let me know so I can link it. If you give permission to share it, please make sure you have the rights to publish it.